Management and management techniques Books

Successful companies rely on traditional factors of production for their survival. Yet the most important and sustainable sources of competitive advantage-knowledge, customer relations, supply-on-demand, micromanagement, and other forms of "intellectual...

Negotiating and Influencing Skills is design ed to help the reader acquire, develop and improve the skill s required to be an effective negotiator. Every aspect of ne gotiation is covered, and case studies are used to illustrat e key points. '

The author draws on his own extensive experience as an evaluator to provide the tools to effectively use internal evaluation to determine a business or programme''s efficiency, economy and performance.'

The authors identify 4 major challenges to i mplementing policies designed to curtail sexual harassment i n the workplace. They suggest ways in which the system could be improved and analyse a wide range of case studies and su rvey data. '

Organizational Change and Gender Equity examines how organizations are changing to help individuals combine work and family roles to the benefit of organizations, employees and employees'' families.'

This is a practical and timely guide to general measurement principles which aids managers with the increasingly important assessment of quality and customer satisfaction.'

This is a practical and timely guide to general measurement principles which aids managers with the increasingly important assessment of quality and customer satisfaction.'

A complex fabric of new theoretical framewor ks, models, organizational forms, and interdisciplinary meth ods addresses hypercompetitive environments in a radically n ew way, and reveal what is necessary for survival in these c haotic times. '

Emphasising the role of theory in personnel selection research, this volume offers a comprehensive, stat e-of-the-art exploration of the field. '

A trusted professional reference and a teaching text, the new edition of Managing Health Services Organizations and Systems continues to provide the most comprehensive coverage available of the leadership, financial understanding, and conceptual...

Organized in the form of a provocative discu ssion between key organizational scholars, this text focuses on three different views of identity, functionalist, interp retive and postmodern. '

This book describes the present state of kno wledge about the processes by which organizations recruit ne w members. It discusses the three stages of recruitment and whether and how recruitment influences organizational outcom es. '

Stop reacting. Start leading. And be more strategic in everything you do. This insightful yet practical book reveals twelve powerful practices to help you think, decide and lead more strategically - at work, in leadership and in life. Read it to: Master...

History confirms that the odds are very slim for any organization to survive more than a few decades, including many of those revered in other books for their current success. "Beat the Odds" evolved from a study of a broad pool of companies across a...

Praise for the first edition: 'At last a well-written, balanced and insightful British book on leadership. It is probable that every theory and assertion of consequence is commented upon. A real tour-de-force.' - Emeritus Professor Gerry Randell,...

We need to rethink our approach to work, leadership and teams. This book is designed to allow you to become more effective and more human at work, in both team and leadership positions. Through introspection and an awareness of our personality and...

Frontline leadership is a vital means to improving morale and the quality of care at a time when chronic and persistent poor care, neglect and abuse continue within inpatient and residential health and social care settings. Most leadership training...

Frontline leadership is a vital means to improving morale and the quality of care at a time when chronic and persistent poor care, neglect and abuse continue within inpatient and residential health and social care settings. Most leadership training...

If you're a coach, consultant or trainer, you know your expertise makes a difference. Turning that expertise into consistent corporate work may feel hard - but it doesn't have to be. The Corporate Success Pathway gives you a clear, proven route to...

Why do some business owners attract dream clients with ease, while others constantly compromise, working with clients who drain their energy and dull their spark? How are some entrepreneurs able to show up with confidence, while others feel stuck,...

In a world of AI hype, your legacy business risks wasting resources chasing trends without clear value. Data Impact sets out a proven framework for leveraging your business's unique strengths, align on value creation, simplify your processes and optimize...

Have you settled for safety over impact? For comfort and mediocrity over reaching your full potential? If you disrupt this pattern - and make leading 'on the edge' your new standard - the extraordinary is within reach. This book is a call for bold action...

Technical experts are key to driving business growth and customer improvement ideas - but their commercial value is under-utilised. Customer Improvement Selling provides a clear rationale and practical strategies for unlocking commercial potential of...

Technical experts are key to driving business growth and customer improvement ideas - but their commercial value is under-utilised. Customer Improvement Selling provides a clear rationale and practical strategies for unlocking commercial potential of...

Technical experts are key to driving business growth and customer improvement ideas - but their commercial value is under-utilised. Customer Improvement Selling provides a clear rationale and practical strategies for unlocking commercial potential of...

Technical experts are key to driving business growth and customer improvement ideas - but their commercial value is under-utilised. Customer Improvement Selling provides a clear rationale and practical strategies for unlocking commercial potential of...

In an era of accelerating change, having the right strategies to achieve greatness can be a game-changer. Liberate Your Greatness will help you reach your next level of success and significance. This transformational guide empowers you to unleash your...

What do effective leaders do differently, that creates high performance? Your people are your greatest source of competitive advantage. How you lead and develop them cannot be left to chance. If you fail to do this, you could be out of a job or risk...

This timely textbook, reflecting the trends and developments in the nonprofit sector over the past decade, encompasses the core competencies required to lead nonprofit organisations through social innovation and impact during the 21st century. It fills a...

Part of SAGE's Mastering Business Research Methods series, conceived and edited by Bill Lee, Mark N. K. Saunders and Vadake K. Narayanan and designed to support students by providing in-depth and practical guidance on using a chosen method of data...

Part of SAGE's Mastering Business Research Methods series, conceived and edited by Bill Lee, Mark N. K. Saunders and Vadake K. Narayanan and designed to support students by providing in-depth and practical guidance on using a chosen method of data...

How is qualitative marketing and consumer research conducted today? - What is rigorous research in this field? - What are the new, cutting edge techniques? Written for students, scholars, and marketing research practitioners, this book takes readers...

In this original text, Simon Western deconstructs and reconstructs leadership to challenge the popular notion of the individual or hero leader, instead using his own framework to present leadership as a distributed process. New to the third edition: A...

This is your student guide to research in the field of coaching. It answers your questions about doing research and explores the challenges and opportunities presented by different ways of doing research specifically in coaching. An ideal introduction...

- The full support of a Companion Website, featuring a Teacher's Manual

Empathy has never been more important, yet we're living in an era of a massive empathy deficit. At the same time, workplace culture has changed dramatically. Leaders, who have already been stretched to the limit, are now being called on to create and...

Empathy has never been more important, yet we're living in an era of a massive empathy deficit. At the same time, workplace culture has changed dramatically. Leaders, who have already been stretched to the limit, are now being called on to create and...

Empathy has never been more important, yet we're living in an era of a massive empathy deficit. At the same time, workplace culture has changed dramatically. Leaders, who have already been stretched to the limit, are now being called on to create and...

If your team isn't getting results, you may think the problem starts with a failure in leadership. While the person in charge may have issues, a leadership problem doesn't necessarily mean you have a "leader" problem. Leadership is not just about the...

Unconventional Wisdom: A Brief History of CCL's Pioneering Research and Innovation was published in 2006, exploring CCL's groundbreaking leadership development work since the 1970s. Eighteen years later, many keepers of CCL's history have moved on. To...

A historical look at the roots of management theory reveals its flaws and offers important lessons for today's leaders For four thousand years, kings and queens ruled the known world, while management experts-in the guises of sages, clerics, and...

A historical look at the roots of management theory reveals its flaws and offers important lessons for today's leaders For four thousand years, kings and queens ruled the known world, while management experts-in the guises of sages, clerics, and...

The indispensable leadership companion-updated and more relevant than ever! Part leadership manual, part short novel, this unique best-seller uses dialogues between a novice and a master teacher and between a new and a seasoned principal to illuminate...

The indispensable leadership companion-updated and more relevant than ever! Part leadership manual, part short novel, this unique best-seller uses dialogues between a novice and a master teacher and between a new and a seasoned principal to illuminate...

"Why aren't I as wealthy as I should be?" Many people ask this question of themselves all the time. Often they are hard-working, well educated middle- to high-income people. Why, then, are so few affluent. For nearly two decades the answer has been found...

In this lively and entertaining book, Robin Wensley guides the reader through the basic analytical approaches to decision making required for more effective management practice. Packed with diagrams, anecdotes and examples which bring the book to life,...

Over the past 40 years, Tom Stanley and his daughter Sarah Stanley Fallaw have been involved in research examining how self-made, economically successful Americans became that way. Despite the publication of The Millionaire Next Door, The Millionaire...

This is the definitive introduction to coaching and mentoring, written by an experienced and multidisciplinary team. Taking you all the way through from the emerging theory to informed practice, the book covers: * Skills, purposes and outcomes of...