A four-step method for handling the increasingly-outrageous behavior of narcissists and high-conflict people at work: customers, employees, managers and business-owners.
Increasingly, we experience high-conflict people especially narcissists in the workplace. Angry customers. Undercutting coworkers. Bullying managers. Destructive business owners. This book helps you manage high-conflict people in the workplace. Once you recognize their predictable behavior patterns, a 4-Step Method can be used to calm them, analyze your options, respond to their hostility and set limits on their behavior.
Increasingly, we experience high-conflict people especially narcissists in the workplace. Angry customers. Undercutting coworkers. Bullying managers. Destructive business owners. This book helps you manage high-conflict people in the workplace. Once you recognize their predictable behavior patterns, a 4-Step Method can be used to calm them, analyze your options, respond to their hostility and set limits on their behavior.
It's All Your Fault! explains, in easy-to-understand terminology, behaviors of people who have personality disorders, particularly blaming, irrational, and impulsive behaviors. This is a growing...
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